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Policy
Clear shipping expectations for buyers and sellers across Unfound.
Unfound adds a flat shipping charge at checkout. Sellers are responsible for packing, labeling, and shipping the products they sell.
Shipping timelines can vary by seller, product type, preorder status, custom work, and scheduled drop date. Sellers should keep product pages accurate when an item needs extra time.
When a seller adds tracking, buyers can view it on the Orders page using the same email used at checkout.
Buyers may also receive an email update when an order moves to shipped or delivered.
Track OrdersIf an order is delayed or appears missing, Unfound can review the order, seller fulfillment notes, tracking number, and shipping address.
For shipping support, contact support@unfoundd.com with your order number, checkout email, and a short description of the issue.
