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Policy
How Unfound handles returns, disputes, and order issues.
Return eligibility may depend on the seller, item type, product condition, delivery date, and seller return rules.
Buyers should start with the contact form or return request flow so Unfound and the seller can review the order before anything is sent back.
Contact SupportSellers may set their own return expectations for items they sell, including whether certain items are final sale or returnable within a limited window.
Custom products, limited drops, worn items, personal items, made-to-order items, and damaged-after-delivery items may not be eligible unless there is a seller error or fulfillment issue.
If an item arrives damaged, wrong, or missing, contact support with your order number, checkout email, photos if available, and a short description of what happened.
Unfound may review the order with the seller before deciding whether the next step is a replacement, refund review, return label, or support follow-up.
